Terms of service

01What this service is

We run private point-to-point transfers: one vehicle for your group, from where you are to where you are going. It is not a scheduled service or a tour, and it is never shared with other passengers. The owner is the main driver; depending on his availability, the transfer may be driven by a partner driver he trusts, and we tell you so directly on WhatsApp.

02Fares and confirmation

Published fares are in US dollars, include taxes and are per vehicle, unless the route says otherwise.

• A fare is firm once we confirm the date, time and pickup point in writing.
• The usual stops along the way are included: one or two, along the route and with no detours. Tours, detours and waiting beyond what was agreed are charged separately.
• This site publishes prices; it does not confirm bookings on its own.

03Payment

How you pay is agreed with you when the transfer is confirmed. Usually it is a bank transfer or cash.

04Passengers, luggage and minors

The capacity of the vehicle is the limit: when you book, tell us how many are travelling and how many bags you carry, with their size.

• Luggage that was not declared may not fit, and a second vehicle is not always available. The van carries no roof rack: everything travels inside.
• If minors are travelling, let us know: a child seat or booster is arranged before the trip, at no cost.
• Minors always travel with a responsible adult.

05Pickup and waiting time

We arrive at the agreed point at the agreed time. How long we wait depends on where the pickup is.

• Hotels and homes: if we cannot reach you, we wait 20 minutes at no charge.
• Airports: we track your flight and wait up to two and a half hours after it lands, at no charge.
• Beyond that, extra waiting is charged or the transfer is rescheduled subject to availability.

06On the road

The route may change because of weather, road closures, protests or anything that puts the trip at risk. When that happens we find the best alternative and tell you: the safety of the group comes before the schedule.

07Liability

We operate with the vehicle, driver and insurance that tourist transport in Costa Rica requires.

• We are not liable for delays caused by third parties —flights, customs, road closures— or for connections that depend on them.
• Check the vehicle before you get out: anything left behind is kept and returned when possible, but we are not liable for its loss.

08On board

Simple rules, for everyone’s safety and for whoever travels next.

• No smoking and no alcohol inside the vehicle.
• Seat belts stay on for the whole trip.
• Pets travel if agreed beforehand, in their carrier.

09Changes and cancellations

Changes and cancellations are covered by our cancellation policy, which forms part of these terms.